Privacy policy & Disclaimer

Privacy policy

Last updated on November 4, 2025

This privacy policy is the policy applied by De Lille NV, with registered office at Hulstsestraat 2, 8860 Lendelede, Belgium, registered in the legal entities register of Ghent, Kortrijk division, under company number 0422.838.242. You can contact De Lille NV for questions regarding this privacy policy via info@delille.be, by phone at +3256738080, or by mail at the above postal address.

This policy describes how your personal data are collected, stored, shared, protected, and processed when you visit www.merlobenelux.com, www.cingo.be, www.delille.be, portal.delille.be, or when you contact us by phone, email, any social media, or in person through a visit to our offices and workplaces, or at trade fairs, demonstrations, and events in general.

When we refer in this policy to we, us, or our, we mean De Lille NV.
This privacy policy applies to the personal data collected, used, and processed by us from customers (current/former), prospects, candidates, and visitors to our websites and portals. In this document, we explain which data we process, why, on which legal basis (without using consent), with whom we share them, and what rights you have. We process data fairly, lawfully, and transparently in accordance with Belgian and European privacy legislation.

Data Controller
De Lille NV, with registered office at Hulstsestraat 2, 8860 Lendelede, Belgium, registered in the legal entities register of Ghent, Kortrijk division, under company number 0422.838.242, is the data controller.

Which personal data do we process?

Depending on our relationship with you and the context:
Contact and company details: name, company name, VAT number, email.
Interest/quotation: brand and model of products you showed interest in or requested a quote for.
Purchase/order: brand, model, type of vehicle, chassis number, SAV and engine number, year of manufacture, mileage, license plate, order and delivery information.
First use: brand, model, SAV number, accessories.
Repair/maintenance: chassis and SAV number, internal machine number, license plate, mileage, nature of the repair.
Website statistics (Google Analytics): IP address, (network) location, visit time and paths, browser type, OS, JavaScript, screen resolution. This processing is based on our legitimate interest in measuring and improving our site; you can manage your preferences through our cookie settings.

Why and on what basis do we process your personal data (without using consent)?

Performance of a (pre-)contract: quotations, execution/acceptance/follow-up of orders, customer management, after-sales service, maintenance/repair/assistance.
Legal obligations: including accounting and tax obligations, and compliance with recalls or requests from competent authorities.
Legitimate interests: website and service improvement (including limited statistics), security, fraud prevention and investigation, enforcement of terms of use, and protection of rights, provided your interests or fundamental rights do not outweigh these.
Vital interests: in exceptional cases, to protect your or another person’s vital interests.

With whom do we share data?

Service providers/subcontractors (e.g., call centers, advertising and ICT/Cloud providers, insurers, service partners/distributors for diagnostics, maintenance, repair, replacement/rental) who act solely according to our instructions.
Manufacturers/suppliers of your product, engine, parts, GPS tracking, product monitoring and/or security systems when necessary for service/warranty/recalls.
Authorities/regulators when legally required or for the enforcement of rights.

Transfers outside the EEA
We do not transfer personal data outside the EEA. Should this ever become necessary, we will ensure an adequate level of protection beforehand (e.g., EU standard contractual clauses) and inform you accordingly.

Security
We take appropriate technical and organizational measures against unauthorized processing or access. Absolute security cannot be guaranteed.
Retention periods
We do not retain data longer than necessary for the purposes described above or as long as legally required (e.g., accounting: 7 years).

Your rights
You have the right to access, rectification, erasure, restriction, objection (including against direct marketing and possible profiling), and portability, in accordance with applicable law. You can exercise your rights via avg@delille.be. You can also lodge a complaint with the supervisory authority.

Additional information
If we receive personal data via social media or other third parties, we will inform you about this in accordance with legal requirements.

Changes
We may amend this privacy policy. In case of substantial changes, we will inform you and publish the most recent version.

Cookies
No “cross-device measurement” is used to link online data to internal systems. Please consult our cookie settings for your preferences regarding statistical cookies.

Contact
Questions about this privacy policy or your data? Email avg@delille.be.

DISCLAIMER

This disclaimer applies to www.merlobenelux.com , www.cingo.be , www.delille.be , and www.portal.delille.be, operated by DE LILLE NV (hereinafter also “we” or “us”). We request you read the content of this disclaimer in connection to the privacy statement (available at www.merlobenelux.com , www.cingo.be , www.delille.be , and www.portal.delille.be) carefully before using these websites in any way. By using these websites, you explicitly agree to the content of this disclaimer. If you experience any inconvenience by reading this disclaimer or if you don’t with its content, we ask you to not continue using these websites.

1. The content and information on this website
The information available on these websites is by general nature. The information is not amended to personal or specific circumstances and cannot be considered as personal advice. These websites and all materials provided are available "as is" and without any warranties. Use of the websites and the information provided on these websites is therefore used solely at your own risk.
These websites contain hyperlinks to other websites over which we have no control. We cannot offer any guarantee for the sake of completeness or correctness of the content or information, nor the availability of these other websites. Therefore, we cannot be held liable for any direct or indirect injury that results from the use of these other websites.

2. Liability
We deliver big efforts to assure that the offered information is complete, correct, accurate and up to date. However, inaccuracies may occur. If the information provided contains inaccuracies or if certain information is not available, we will attempt to make this right as fast as possible. If you would determine inaccuracies, you can contact us (see contact details below).
We make every reasonable effort to secure the websites and to prevent any inconvenience caused through technical mistakes as much as possible. However, we cannot exclude the possibility that incorrect technical manoeuvres or unauthorised interventions may occur. We cannot guarantee uninterrupted access.
We are not liable for any indirect damage or consequential damage, including but not limited to loss of time, emotional damage, loss of opportunity, loss of data, loss of profit, etc. Subject to the extent that such limitation is impossible under Belgian law, our contractual and non-contractual liability in connection with the use of this website is limited to the amount of the relevant transaction with a maximum of the amount covered in the relevant case under the applicable liability insurance, unless the law permits an even lower limitation.
Nothing in this disclaimer excludes our liability for intent or deceit.
Complaints regarding the use of the website will only be accepted if they are submitted in writing when communicated in a term of five workdays once the concerning defects have been identified.

3. Intellectual property
The texts, images, video and sound files on these websites are protected by intellectual property rights and belong to us or other rights holders and may only be reproduced or communicated to the public with our explicit prior written consent.

4. Terms of use for our website
a) You may not download or store any material from our website without our explicit prior written consent.
b) Copying or commercial exploitation of material from our website is strictly prohibited without our permission.

c) If we determine that you are using our copyrighted content in violation of these terms or without our explicit written consent, we reserve the right to take legal action. This may include seeking damages or an injunction to stop further use of the material. You may also be liable for legal fees.

5. Unauthorized usage by our website
5.1. You may not use our website for:
Any action that damages the websites or affects their performance, accessibility or availability.
Unlawful, fraudulent or harmful purposes.
Distributing malicious software such as ransomware, spyware, computer viruses and other malicious programs.
Automated data collection such as scraping, data mining or harvesting without our written approval.
Access via automated resources such as robots or spiders.
5.2. You must ensure that all information you provide via our website is accurate, complete and trustworthy.
5.3. We reserve the right to restrict access to parts of our website or modify services without prior notice. Attempts to circumvent access restrictions are not permitted.

6. Applicable law and competent court
This disclaimer is subject to Belgian law. Any dispute regarding the interpretation or application of this agreement falls under the jurisdiction of the courts of the judicial district Kortrijk, unless the law compels other courts.

7. Contact details
For further information or comments:

Address: .Hulstsestraat 2, 8860 Lendelede
E-mail address: info@delille.be
Telephone number: 056738080.

Only the original Dutch text is authoritative and legally binding. This version is a translation for information purposes only. The translation was done with the help of artificial intelligence