Privacy policy & Disclaimer
Privacy policy
Last updated on 16 May 2018
This privacy policy describes how De Lille sa collects, holds, shares, protects and processes your personal data.
This privacy policy is directed at our current and previous customers, prospects and persons who have or have expressed an interest in our products and services.
It applies to personal data collected, used and processed by De Lille nv. By accepting the new privacy policy when you register on our website or when you provide us with your personal data, you acknowledge that you are aware of its content and you expressly consent to the way in which De Lille nv will process your data.
Because we value your privacy, we will process your personal data (hereinafter defined) fairly, lawfully and transparently, in accordance with the principles set out in the Belgian and European privacy legislation.
Who is responsible for processing your personal data?
The personal data that you share are recorded in a file of De Lille nv (whose registered office is located at Hulstsestraat 2, 8860 Lendelede and registered in the register of legal persons of Ghent, division Kortrijk, with company number 0422.838.242) (hereinafter referred to as "DELILLE" or "we"). DELILLE will act as the controller of your personal data.
What personal data is collected and used?
We may process the following personal data, depending on the relationship we have with you;
Professionals: company details (name, address, telephone (landline or mobile), e-mail), VAT number and company number.
Make and model of the products and services in which you have expressed an interest or requested an offer.
Make, model, vehicle type, chassis number, soap number, engine number, year of construction, mileage and license plate of the products you have purchased and order information.
In case of first use: make, model, service number and accessory data of the products you will use for the first time.
In case of repair: chassis and service number, internal machine number, plate number, mileage, nature of the repair.
If you visit our website, for Google Analytics: IP address and network location, duration of visit, pages visited, duration of visit per page, type of browser, type of operating system, type of flash version, JavaScript, screen resolution.
If you send a contact form via our site: e-mail address
On what basis is your personal data processed?
We may process your personal data if :
you have given us your consent for the purposes set out in this privacy policy (see below). Please note that you have the right to withdraw your consent at any time;
It is necessary for the performance of our agreement/services you have requested;
This is required by law (or other provisions).
For what purposes are your personal data processed?
The personal data that has been collected will only be used and processed for the purposes mentioned below.
To provide you with access to some of our services (see below);
For the purposes of Google Analytics, to receive an indication of changes in the number of visits to our site, to find out whether we are reaching a particular market sufficiently and to find out which stock exchanges and stocks influence visitors to our site;
Your personal data will also be used to prevent, detect and analyse possible prohibited or illegal activities, fraud and security breaches and to enforce our terms of use. The use of our website and the provision of your personal data require your express consent.
With your consent (Art. 6a. of the Privacy Act)
In order to process the request you have sent us via our website, by telephone or by e-mail.
In order to draw up a quotation or to execute your contract (art. 6b of the law on the protection of privacy)
For the processing, confirmation and follow-up of your order, general customer management, after-sales service and direct debit (including the possible transfer of claims to third parties).
For maintenance, repair and troubleshooting of your product.
For accounting purposes.
For the protection of your vital interests or those of another person (Art. 6d of the Privacy Act)
To be able to contact you immediately in the event of a recall campaign organised by the manufacturer of your product
To comply with the legal obligations to which we are subject (art. 6c of the law on the protection of privacy):
In some cases, the legal obligations to which we are subject, such as tax and accounting obligations, may require the processing, storage and/or transmission of data to the competent authorities.
Who will receive your personal data?
In accordance with the purposes described above, we may transfer your personal data to the following categories of recipients:
To our subcontractors, where we use them to perform certain services on our behalf (e.g. call centres, advertising agencies, ICT providers, cloud providers, insurance companies, etc.). In this case, these third parties may only use your data within the strict limits of the instructions they receive from us.
To our subcontractors, when we use them to perform certain services on our behalf in the context of maintenance, diagnosis, compensation, repair, loan or rental (De Lille distributors, De Lille service partners, rental companies).
Service providers: the manufacturer of your product, your product's engine, spare parts, GPS tracking, product monitoring and/or safety systems.
To governments, supervisory authorities and other third parties under certain legal obligations, if we suspect and/or attempt to detect certain criminal offences, in connection with the enforcement of third party intellectual property rights, if we believe that you have violated the terms of use of our website and/or applications or if we wish to enforce our privacy policy.
Is your personal data processed outside the European Economic Area (EEA)?
Your personal data will not be transferred outside the EU.
How is your personal data secured?
We take appropriate technical and organisational measures to protect your personal data from unauthorised processing or access.
However, our considerable efforts cannot guarantee 100% security of your data against possible threats.
How long will your data be kept?
We keep your personal data for as long as it is needed for the purposes described in this privacy policy or for the purposes of the law.
Please note that our online services may contain links to other online services, including services provided by other affiliated companies to which this Privacy Policy does not apply, but to which other privacy statements may apply that differ from this Privacy Policy. We therefore encourage you to read the privacy policies of all online services you visit before providing your personal data.
What are your rights regarding the processing of your personal data?
It is important that your personal data is kept up to date. Please inform us of any changes that need to be made to your personal data
We would also like to point out that you can withdraw your consent at any time.
We would also like to remind you of your rights regarding your personal data:
Right of access: you have the right to access the personal data we process in accordance with Belgian and European privacy legislation;
Right of rectification: you have the right to rectify erroneous personal data in accordance with Belgian and European legislation on the protection of privacy;
Right to erasure: you have the right to ask us to erase your personal data in accordance with Belgian and European privacy legislation;
Right to restrict processing: you have the right to request a restriction of the processing of your data in the cases described in the Belgian and European privacy legislation.
You have the right to object to the processing of your personal data in accordance with Belgian and European privacy legislation. When your personal data is processed for direct marketing purposes (including profiling), you have the right to object to the processing at any time.
Right to data transfer: you have the right to obtain the data you have provided to us in an ordinary, structured and machine-readable format and to transfer it to a third party of your choice.
To exercise the above rights, please contact avg@delille.be
We will do our utmost to respond positively to your request, provided that it complies with applicable laws and regulations.
Right to complain to a supervisory authority: you have the right to complain to a supervisory authority in accordance with Belgian and European privacy legislation.
Additional information
If we have received your personal data via a social network (e.g. Facebook, Twitter, etc.) or by a third party, we will inform you of this.
Changes
We may update and/or amend this privacy policy from time to time. You will be notified immediately of any such changes. You will be asked to re-read the relevant privacy policy and review how your personal data will be processed, collected, used and shared. You will then be asked to re-accept the relevant (most recent) version of the privacy policy.
Cookies
At no time will online data be linked to our internal service via so-called "cross device measurement".
Contact Information
We strive to protect your privacy and your personal data. If you have any questions about our privacy policy or the data we collect and process, please feel free to contact us by e-mail at avg@delille.be
DISCLAIMER
This disclaimer applies to the website http://www.merlobenelux.com, operated by DE LILLE NV (hereafter also referred to as "we" or "us"). We kindly ask you to read carefully the contents of this disclaimer, in conjunction with the privacy statement (available at http://www.merlobenelux.com), before using this website in any way. By using this website, you explicitly agree with the contents of this disclaimer. If you experience any inconvenience while reading this disclaimer or if you do not agree with its contents, we request you not to continue using this website.
1. The content and information on this website
The information available on this website is of a general nature. The information is not adapted to personal or specific circumstances and cannot be considered as personal advice. This website and all the materials offered on it are available as they are in their present condition and without any guarantees. The use of the website and of the information available on this website is therefore strictly at your own risk.
This website contains hyperlinks to other websites over which we have no control. We cannot guarantee the completeness or correctness of the content or information, nor the availability of these other websites. Therefore, we cannot be held liable for any direct or indirect damage resulting from the use of these other websites.
2. Liability
We make great efforts to ensure that the information offered is complete, correct, accurate and up-to-date. However, inaccuracies may occur. If the information provided contains errors or if certain information is not available, we will try to correct this as soon as possible. If you should notice any inaccuracies, please contact us (see contact details below).
We endeavor to secure the website by all reasonable means and to limit any inconveniences caused by technical errors as much as possible. However, we cannot exclude the possibility of faulty technical maneuvers or unauthorized interventions. We cannot guarantee uninterrupted access.
We are not liable for indirect damage, or consequential damage, including but not limited to loss of time, emotional damage, loss of an opportunity, loss of data, loss of profit, etc. Except to the extent that this is impossible under Belgian law, our contractual and extra-contractual liability in connection with the use of this website is limited to the amount of the transaction in question with a maximum of the amount covered under the applicable liability insurance in the case in question, unless the law permits an even lower limitation.
Nothing in this disclaimer shall exclude our liability for willful misconduct or fraud, physical injury, gross negligence and death.
Complaints arising from the use of the website shall only be accepted if submitted in writing within a period of five working days after the defects in question have been discovered.
3. Intellectual property
The texts, images, video and sound files reproduced on this website are protected by intellectual rights and belong to us or other entitled parties and may only be reproduced or communicated to the public with our express, prior and written consent.
4. Amendments
We reserve the right to amend this disclaimer at any time. If the disclaimer is amended, the amendment will be announced on the website and/or by e-mail and the disclaimer will come into effect thirty (30) days after the announcement. This disclaimer was last amended on 2 April 2014.
5. Applicable law and competent court
This disclaimer is governed by Belgian law. Any dispute over the interpretation or application of this agreement shall be subject to the jurisdiction of the courts of the judicial district of Kortrijk, unless another court is prescribed by law.
6. Contact details
For further information or comments:
Address: .Hulstsestraat 2, 8860 Lendelede
E-mail address: info@delille.be
Telephone number: 056738080.
